FAQ

Q Do I need to seal the Vitreous Enamel Flue Pipe?

A The "Premier" range of flue pipe has been tested using Firebrand Fire Cement. This is the recommended Fire Cement to be used with the "Premier" range of products.

Q How high can you go with single wall vitreous flue pipe

A 1.8m is the recommended height

Q Can single wall vitreous flue pipe be used on condensing boilers

A No because there has to be a rubber seal on the flue

Q How thick is the gasket material

A 5mil (but compresses when door is fitted)

Q How wide are our split ceiling trim rings

A 4/5/6" - 55mm 7/8" - 100mm

Q What are our door/gasket sizes

A MK2 - 140mm x 100mm/5.5" x 4"

MK3 - 185mm x 135mm/7.5" x 5.5"

MK4 -  230mm x 200mm/9" x 8"

Q Do I take the felt pad gasket from behind the door when the pipe is fitted

A No it is not felt, but a fireproof fibre glass pad.

Q Are our products individually approved by Hetas?

A Yes we are listed in the Hetas Guide.

Q Has fluepipe to be a minimum of 600mm before a bend can be fitted?

A It is recommended

Q According to the Hetas regulations 316 grade Flexible liner is not suitable for     burning Anthracite fuel, is it ok to use 904 grade for Anthracite?

A 904 grade is ok for Anthracite

Q Can we supply a twin wall adaptor with spigot for a fan?

A would need to know the make and diameter of the fan

Q If installing a 5" 5KW stove do you have to go to 6" flexible liner

A See Manufacturers recommendations & installation instructions, but it is usually recommended.

Q What happens if a product arrives damaged or faulty?

A Any damaged goods would be replaced immediately

Q Do you charge for carriage?

A Carriage paid for all orders over £100 net invoice

Q Do your prices include Vat?

A No

Q What are your delivery times

A Standard items usually next day, specials 2/3 weeks