FAQ

Q Do I need to seal the Vitreous Enamel Flue Pipe?

A The "Premier" range of flue pipe has been tested using Firebrand Fire Cement. This is the recommended Fire Cement to be used with the "Premier" range of products.

Q How high can you go with single wall vitreous flue pipe

A 1.8m is the recommended height

Q Can single wall vitreous flue pipe be used on condensing boilers

A No because there has to be a rubber seal on the flue

Q How thick is the gasket material

A 5mil (but compresses when door is fitted)

Q How wide are our split ceiling trim rings

A 4/5/6" - 55mm 7/8" - 100mm

Q What are our door/gasket sizes

A MK2 - 140mm x 100mm/5.5" x 4"

MK3 - 185mm x 135mm/7.5" x 5.5"

MK4 -  230mm x 200mm/9" x 8"

Q Do I take the felt pad gasket from behind the door when the pipe is fitted

A No it is not felt, but a fireproof fibre glass pad.

Q Are our products individually approved by Hetas?

A Yes we are listed in the Hetas Guide.

Q Has fluepipe to be a minimum of 600mm before a bend can be fitted?

A It is recommended

Q According to the Hetas regulations 316 grade Flexible liner is not suitable for     burning Anthracite fuel, is it ok to use 904 grade for Anthracite?

A 904 grade is ok for Anthracite

Q Can we supply a twin wall adaptor with spigot for a fan?

A would need to know the make and diameter of the fan

Q If installing a 5" 5KW stove do you have to go to 6" flexible liner

A See Manufacturers recommendations & installation instructions, but it is usually recommended.

Q What happens if a product arrives damaged or faulty?

A Any damaged goods would be replaced immediately

Q Do you charge for carriage?

A Carriage paid for all orders over £100 net invoice

Q Do your prices include Vat?

A No

Q What are your delivery times

A Standard items usually next day, specials 2/3 weeks

Q Can I Insulate Single Wall Connecting Flue Pipe

A A Single wall connecting flue pipe should be easily accessible for regular inspection and sweeping to prevent blockage. If this is not possible through the appliance, a purpose made access/soot door must be provided in the chimney. Where the connecting flue pipe goes into the side of the chimney a space must be provided with soot door access below this point to collect debris, such as soot, that may fall down the chimney. You should never insulate single wall connecting flue pipe.