Q Do I need to seal the Vitreous Enamel Flue Pipe?
A The "Premier" range of flue pipe has been tested using Firebrand Fire Cement. This is the recommended Fire Cement to be used with the "Premier" range of products.
Q How high can you go with single wall vitreous flue pipe
A 1.8m is the recommended height
Q Can single wall vitreous flue pipe be used on condensing boilers
A No because there has to be a rubber seal on the flue
Q How thick is the gasket material
A 5mil (but compresses when door is fitted)
Q How wide are our split ceiling trim rings
A 4/5/6" - 55mm 7/8" - 100mm
Q What are our door/gasket sizes
A MK2 - 140mm x 100mm/5.5" x 4"
MK3 - 185mm x 135mm/7.5" x 5.5"
MK4 - 230mm x 200mm/9" x 8"
Q Do I take the felt pad gasket from behind the door when the pipe is fitted
A No it is not felt, but a fireproof fibre glass pad.
Q Are our products individually approved by Hetas?
A Yes we are listed in the Hetas Guide.
Q Has fluepipe to be a minimum of 600mm before a bend can be fitted?
A It is recommended
Q According to the Hetas regulations 316 grade Flexible liner is not suitable for burning Anthracite fuel, is it ok to use 904 grade for Anthracite?
A 904 grade is ok for Anthracite
Q Can we supply a twin wall adaptor with spigot for a fan?
A would need to know the make and diameter of the fan
Q If installing a 5" 5KW stove do you have to go to 6" flexible liner
A See Manufacturers recommendations & installation instructions, but it is usually recommended.
Q What happens if a product arrives damaged or faulty?
A Any damaged goods would be replaced immediately
Q Do you charge for carriage?
A Carriage paid for all orders over £100 net invoice
Q Do your prices include Vat?
Q What are your delivery times
A Standard items usually next day, specials 2/3 weeks
New Stove Offset with Adjustable Height